Privacy Policy

**Refund Policy**

Last updated:  1 July, 2024

Please read this refund policy carefully before making a purchase.

**Introduction**
Welcome to THE FOX IPTV. We are dedicated to providing the best possible streaming service and customer experience. However, we understand that there may be occasions when our service does not meet your expectations. This document outlines the terms and conditions for obtaining a refund from thefox iptv.

### 3-Day Refund Policy for Initial Purchases

At THE FOX IPTV, we strive to ensure your complete satisfaction with your purchase. If you have any technical or sales questions, please feel free to reach out to us. We offer refunds under specific conditions. Initially, we will make every effort to resolve your issue. If we cannot fix the problem, we can provide a refund within 3 days of your purchase.

Please note that refunds will not be issued if you simply change your mind about our subscription. We strongly recommend trying our 36-hour trial first to ensure that our service meets your needs. We also welcome your feedback to help us understand any issues and improve our services.

It’s important to remember that we do not offer refunds for the 36-hour trials, nor for automatic recurring payments. If you wish to disable automatic payments, you can submit a cancellation request through your account or remove your credit card details.

To request a full refund within 3 days of your original purchase date, please follow the steps outlined below. If the 3-day window has passed and you still have an issue, feel free to contact us at any time through our website by submitting a ticket in your account.

#### Requesting a Refund
To submit your refund request, please follow these steps:

### Refund Request Process Before Activation

To request a refund before activation, customers must contact the IPTV THE FOX customer support team through our website. Please follow these steps:

1. **Provide a Valid Reason**: The customer must state a valid reason for the refund request.
2. **Review Process**: The customer support team will assess the reason and determine eligibility for a refund.
3. **Refund Form**: If eligible, the customer will receive a refund form to complete.
4. **Complete the Form**: The customer must fill out the refund form with all required information.
5. **Processing Time**: The refund request will be processed within five (5) business days.
6. **Notification**: Once approved, the customer will be notified via email, and the refund will be processed through the original payment method.