Refund Policy

**Refund Policy**

Last updated:  1 July, 2024

Please read this refund policy carefully before making a purchase.

**Introduction**
Welcome to Thefoxiptv. We are dedicated to providing the best possible streaming service and customer experience. However, we understand that there may be occasions when our service does not meet your expectations. This document outlines the terms and conditions for obtaining a refund from thefox iptv.

**Non-Refundable Policy After Activation**
Once your subscription is activated, we do not offer refunds or make any changes. At thefox iptv, we are only responsible for activating the subscription for the agreed period. A screenshot of our panel showing your active subscription will be sent to your email as proof of activation.

We highly recommend purchasing a trial product before committing to a full subscription to ensure our service meets your needs.

**Eligibility for Refund**
Our refund policy applies to all purchases made on the thefox iptv website before activation. To be eligible for a refund, the following conditions must be met:

– The refund request must be made prior to the activation of the service.
– The customer must provide proof and evidence of issues with the purchased service.
– A valid reason for the refund request must be provided.
– The request must be submitted through the thefox iptv customer support team via our website.

**Process for Refund**
To request a refund before activation, the customer must contact the thefox iptv customer support team through our website. The following steps will be followed:

1. The customer must provide a valid reason for the refund request.
2. The customer support team will review the reason and determine eligibility for a refund.
3. If eligible, the customer will be provided with a refund form to complete.
4. The customer must fill out the refund form with all required information.
5. The refund request will be processed within five (5) business days.
6. Once approved, the customer will be notified via email, and the refund will be processed through the original payment method.

**Exceptions**
There may be certain circumstances where a refund request may not be approved, including:

– The customer fails to provide a valid reason for the refund request.
– The customer requests a refund after the activation of their service.
– The customer has violated the Terms and Conditions of thefox iptv.
– The customer has a sudden change of mind about our service.

**Non-Refundable Items**
The following items are excluded from refunds:

– All trial products.
– All reseller products.
– Payments made for automatic recurring payment subscriptions.

**Contact Information**
If you have any questions or concerns regarding the refund policy, please contact us through our website. Our team will be happy to assist you and address any questions or concerns.

**Modification of Refund Policy**
thefox iptv reserves the right to modify or amend this refund policy at any time. Any changes made to the refund policy will be updated on our website, and customers are advised to review it periodically.

**Severability**
If any provision of this refund policy is deemed invalid or unenforceable, it shall not affect the validity and enforceability of the remaining provisions.

**Acceptance of Refund Policy**
By purchasing a service from thefox iptv, the customer agrees to the terms and conditions outlined in this refund policy. It is the customer’s responsibility to read and understand the policy before making a purchase.